Subscription Support Thread

Chief · #1 (**permalink**) 20th April 2008, 06:18 PM

Just a place holder for members struggling to get their new subscriptions to work if they need it

Cheers

Chief

robbie_0001 · #2 (**permalink**) 21st October 2008, 06:10 PM

How do I cancel automatic rebilling for a subscription?

computer2slow · #3 (**permalink**) 21st October 2008, 08:22 PM

Made sure the man in charge knows.

Can it be canceled in your control panel.

Maybe someone else that has used paypal can say. I've never so can't be much help in that area.

EDIT Found this not sure if it is how but you can see and say if it does or doesn't help.

Quote:

1. Log in to your PayPal account and go to the "History" subtab of the "My Account" tab.
2. Choose "Subscriptions" from the pull-down "Show" menu.
3. Press the "Submit" button. Choose this subscription, and click on its "Status."
4. You will be taken to a Transaction Details page from which you may cancel your subscription.

Cancelling your subscription will immediately stop all future scheduled payments for this
subscription.

Detailed how-to cancel subscription:

1. Log in to your PayPal account.
2. Click History at the top of the page.
3. Select Subscriptions from the Show menu.
4. Check the From box and change the date back 2 years.
5. Click Search.
6. Click Details to view the details of a specific Subscription Creation.
7. Click Cancel Subscription.
8. Click Cancel Subscription again.

Chief · #4 (**permalink**) 22nd October 2008, 03:25 AM

Hello robbie_0001, that is the correct process. please shout if we can be of any further help.

Sorry to see you go but thanks for your support

Cheers

Chief

PureAwarness · #5 (**permalink**) 14th October 2009, 11:36 AM

Hi!

I paid my subscription, and the automatic upgrade of my membership status seems to be having some delayed effect; I still can't access restricted content.

Thanks for your help! :-P

Chief · #6 (**permalink**) 14th October 2009, 12:02 PM

Hello mate, plese can you use the contact us link at the bottom of this page and email me the email address associated with your paypal account. I'll be able to validate/troubleshoot the transaction then.

Apologies for the inconveniece whilst we get this sorted for you

Cheers

Chief

Chief · #7 (**permalink**) 14th October 2009, 01:00 PM

Quote:

Originally Posted by PureAwarness

Hi!

I paid my subscription, and the automatic upgrade of my membership status seems to be having some delayed effect; I still can't access restricted content.

Thanks for your help! :-P

Hi mate, not sure why the auto upgrade didn't happen but I've verified payment and have manually upgraded your account whilst I investigate this for you.

Cheers

Chief