Does it stay green? No blinking or anything.
Are you useing a file it can play? The iPod Shuffle supports AAC, Apple Lossless, MP3, WAV, AA and AIFF format.
Found this:
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Make sure that the boxes next to the songs that you've copied onto your ipod are checked. Checking the boxes tells the ipod to only select from those songs. If none of them are checked, nothing will play. I had exactly the same problem and that was the fix.
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And this:
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I HAD the same problem. It wouldn't play anything. Moreover the green light was allways on when in playing mode and did not react to any keypress.
Problem: formatted in a wrong way. (Allthough I really thought I did everything exactly as in the manual, apparently something went wrong)
Sollution: go to apple website or google and look for IPOD UPDATER to reset your shuffle to factory default and update to the latest firmware at the same time. After flashing, remove from computer, put back in, itunes should open, put music back on ipod, go to play mode... and Hopefully your problem is solved too.
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And this:
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My son had the same problem. Here is what I did to fix the ipod shuffle.
First, I erased all of the itunes and ipod programs off of his computer and reloaded them.
Second, I downloaded the LATEST installer. (I first downloaded the wrong one) It should be the most recent available at www.ipod.com.
Third I plugged the shuffle into the computer and erased everything on the shuffle to restore to factory settings.
Then I reloaded the libary back on to his shuffle.
This took a few hours but it will work.
Now mind you, I also tried and tried to reformat too and it didn't work because there are old updaters that will tell you that your shuffle does not need to be formatted. Get the very latest one and it will re format and update your shuffle and you will be able to then enjoy your shuffle.
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Hope one of them helps you.
If you just got it and it never worked you could exchange it. Not sure how good they are at exchanging things down under Mr monkey might be able to say.